Terms of Service
Welcome to MapleMusesStudio, your premier destination for luxury watchmaking and repair. By accessing our website and utilizing our services, you agree to comply with the following terms and conditions. Please read them carefully to understand your rights and obligations.
Our services are designed for individuals who appreciate the artistry and craftsmanship involved in luxury timepieces. We strive to provide top-notch repair and watchmaking services, ensuring that your valuable timepieces receive the care they deserve. Our commitment to excellence is reflected in the quality of our work and the satisfaction of our clients.
As a user of MapleMusesStudio, you acknowledge that all content provided on our website, including text, graphics, and images, is protected by intellectual property laws. Unauthorized use or reproduction of any materials is strictly prohibited and may result in legal action. We encourage respect for our creative efforts and those of our partners.
Your privacy is important to us. We collect personal information only when you voluntarily provide it through our contact forms or when placing an order. This information is used solely for the purpose of servicing your requests and improving our offerings. We do not share your personal data with third parties without your consent, except as required by law.
All transactions made through our website are subject to availability. While we strive to maintain accurate inventory and pricing, errors may occur. If an error is discovered after an order is placed, we will notify you as soon as possible and provide options for resolution, including cancellation or correction of your order.
MapleMusesStudio reserves the right to modify or discontinue any service at any time. We will make reasonable efforts to notify our users of significant changes, but it is your responsibility to review our terms periodically. Continued use of our services after any changes constitutes your acceptance of the updated terms.
We take pride in our craftsmanship and guarantee that our repair services meet the highest standards in the industry. However, we cannot be held liable for damages resulting from misuse, lack of maintenance, or external factors affecting your timepiece after our service. We recommend regular maintenance to ensure the longevity of your luxury watch.
In the event of a dispute arising from these terms or your use of our services, you agree to resolve the matter through arbitration rather than in court. This process aims to provide a quicker and more efficient resolution, minimizing costs for both parties involved.
If you have any questions or concerns regarding our terms of service, please do not hesitate to reach out to us. You can contact us via email at info@maplemusesstudio.com or by phone at +1 (604) 827-5932. Our physical location is at 6393 NW Marine Dr, Vancouver, BC V6T 1Z2, Canada, where we welcome inquiries and discussions about our services.
Thank you for choosing MapleMusesStudio. We look forward to serving you and ensuring your luxury timepieces are treated with the utmost care and expertise. Your trust in us is valued, and we are committed to upholding our reputation for excellence in the luxury watchmaking and repair industry.
Terms of Return
At MapleMusesStudio, we are committed to providing our customers with the highest quality luxury timepieces and repair services. We understand that purchasing a luxury watch is a significant investment, and we want to ensure that you are completely satisfied with your experience. This document outlines our terms of return, so you can make your purchase with confidence.
All purchases made at MapleMusesStudio can be returned within 30 days from the date of delivery. We accept returns on unworn and unused items that are in their original packaging, including all tags and certificates. We recommend that you inspect your watch upon delivery to ensure it meets your expectations.
To initiate a return, please contact our customer service team at info@maplemusesstudio.com or call us at +1 (604) 827-5932. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return. Please note that returns without an RMA number will not be accepted.
Once your return request is approved, you will need to securely package the item in its original condition. We recommend using a reliable shipping method that provides tracking to ensure the safe return of your watch. Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part, such as a damaged or incorrect item.
Upon receipt of the returned item, our quality control team will inspect it to ensure it meets our return criteria. If the item is deemed unworn and in original condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund, depending on your preference. We take pride in our craftsmanship and want to ensure that every piece meets our high standards of luxury.
Exempt from our return policy are custom-made items and any products that have been engraved or personalized, as these are tailored specifically for you and cannot be resold. We encourage our customers to carefully consider their choices when purchasing such items.
At MapleMusesStudio, we strive for complete customer satisfaction. If you have any questions or concerns regarding our return policy or your purchase, please do not hesitate to reach out. Our dedicated team is available to assist you and ensure that your experience with us is nothing short of exceptional.
Thank you for choosing MapleMusesStudio. We look forward to serving you and helping you find the perfect luxury timepiece for your collection.
For further inquiries, feel free to visit us at our location: 6393 NW Marine Dr, Vancouver, BC V6T 1Z2, Canada. We are always happy to assist our valued customers in person.